Card or Paypal purchases
Purchasing any product from us you agree that in the case of any problem with file we are allowed to fix that particular problem within a period of time that is enough to resolve that particular problem. An approximate period of time needed to resolve the problem is about 7 working days but can vary depending on its complexity. If you have any problems with the file please contact us (e-mail).
In case we cannot resolve that problem within the period of time stated above we will offer a refund that equals the price you paid.
Taking into account your agreement stated above, we guarantee a 30-day money back* in the next cases:
- if you find purchased products are damaged;
- if you find purchased products are not those as in the description;
- if you can not download purchased products;
- if you find purchased products are not matched;
- if you have changed your mind on a purchase (only in case the files have not been downloaded on your computer).
* 30-day money back means that we provide a refund withing the 30-day period starting from the day you have made a purchase. Please test your file within this period. If you have find some disorders after the 30-day period expired, we are unable to offer a refund but can help with any issues.
Store Credit purchases
A refund can only be made back to your store credit account but not to the original payment method (Card or Paypal). For that type of purchase.